Privacy Policy
1. Introduction
Welcome to TechExplain.io ("TechExplain," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using TechExplain.io, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide when registering, expressing interest in obtaining information about us or our products, or otherwise contacting us.
- Account Data: Email address, username, password (encrypted)
- Profile Information: Full name, bio, avatar (optional)
- Payment Information: Processed securely through Stripe (we do not store card details)
- Contact Information: When you contact support
2.2 Information Automatically Collected
When you access TechExplain, we automatically collect certain information:
- IP address
- Browser type and version
- Device type and operating system
- Language preferences
- Referring URLs
- Pages viewed and interactions
- Access dates and times
- Error logs and crash reports
2.3 Information from Third Parties
We may receive information from:
- Authentication Providers: When you sign in with GitHub, Google, etc.
- Payment Processors: Transaction confirmations from Stripe
- Analytics Services: Aggregated data from analytics providers
3. How We Use Your Information
3.1 Service Provision
- Create and manage your account
- Provide access to the Service
- Process payments and subscriptions
- Save and sync your projects
- Enable sharing and collaboration features
3.2 Service Improvement
- Understand usage patterns
- Develop new features
- Fix bugs and improve performance
- Conduct research and analysis
- Personalize user experience
3.3 Communication
- Send service-related notices
- Respond to support inquiries
- Send marketing communications (with consent)
- Notify about Terms or Privacy Policy changes
3.4 Security and Legal
- Detect and prevent fraud
- Monitor for violations of Terms of Service
- Comply with legal obligations
- Protect rights and safety
- Enforce our terms and policies
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in these situations:
4.1 With Your Consent
We share information with your explicit consent or at your direction.
4.2 Service Providers
We share with third-party vendors who perform services for us:
- Supabase: Database and authentication
- Stripe: Payment processing
- Vercel: Hosting and infrastructure
- Analytics providers: Usage analytics
- Email services: Transactional emails
4.3 Legal Requirements
We may disclose information if required by law or in response to court orders, government requests, or legal proceedings.
4.4 Business Transfers
In the event of merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations.
Retention periods:
- Account data: Until account deletion + 30 days
- Content: Until deletion + 30 days backup retention
- Payment records: 7 years for tax compliance
- Security logs: 90 days
- Marketing data: Until consent withdrawn
6. Data Security
6.1 Security Measures
- Encryption in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Regular security audits
- Access controls and authentication
- Regular backups
- Incident response procedures
6.2 Your Responsibilities
- Keep your password secure
- Use strong, unique passwords
- Enable two-factor authentication when available
- Report security incidents immediately
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict processing of your information
- Object to processing of your information
- Withdraw consent for processing
- Data portability in machine-readable format
8. Cookies and Tracking Technologies
Types We Use
- Essential cookies: Required for service operation
- Performance cookies: Analyze usage and performance
- Preference cookies: Remember your settings
- Marketing cookies: Deliver relevant advertisements (if applicable)
Managing Cookies
You can control cookies through browser settings and our cookie preference center. Disabling essential cookies may limit service functionality.
9. Children's Privacy
TechExplain is not intended for children under 13. We do not knowingly collect information from children under 13. If you are a parent and believe your child has provided information, contact us at privacy@techexplain.io. For users aged 13-18, parental consent may be required with limited data collection and no targeted advertising.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards through standard contractual clauses and adequacy decisions.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email and prominent notice on the Service. Review this policy periodically. Continued use after changes constitutes acceptance.
12. Contact Information
For privacy-related questions or to exercise your rights: Data Protection Officer TechExplain Privacy Team Email: privacy@techexplain.io Email (DPO): dpo@techexplain.io Response Time: We aim to respond within 30 days
By using TechExplain, you acknowledge that you have read and understood this Privacy Policy.